FAQs

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New Hope Counseling offers individual, family, and couples counseling. We have a diverse staff with various specialties. All of our therapists are trained to help you with your current life struggles.

New Hope Counseling in Louisville, KY, Frequently Asked Questions, FAQs about Therapy, Therapist Louisville KY

Where are you located?

We currently have two office locations for in-person counseling.

102 Daventry Lane, Suite 7
Louisville, KY 40223

12700 Townepark Way, Suite 111
Lousiville, KY 40243

We also offer virtual sessions if these locations are not convenient for you.

Why should I go to therapy?

If you are trying to decide if you should go to therapy, it is a good time to schedule an appointment. Therapy can help you cope with difficulties with mood, anxiety, or life challenges. It is proven that therapy is more effective and lasts longer than medication alone.

Possible signs that therapy can help:

Stressed or overwhelmed
Tired all the time
Feeling angry or irritable
Anxious or intrusive thoughts
Hopelessness
Disengaged from people or activities in your life

If any of these apply to you, you may want to schedule an appointment to see how therapy can help

What if my friend or family member does not want to go to counseling?

It is very difficult to watch family members struggle with mental health issues, especially if they do not get help. When a person refuses mental health treatment, it is important to listen, express your concerns, and ask them how you can help. If they become a danger to themselves or others, you should take action by contacting 911 or a local crisis response team by dialing 988.

Do you accept insurance?

Yes, we do accept most insurances. When you call to make your first appointment, we will call to verify that we can take your insurance. We will let you know what your insurance plan states they will cover and what you will owe.

What is your cancellation policy?

If you need to reschedule or cancel an appointment, please do so 24 hours before the appointment time. Missed appointments or late cancellations will incur a fee.

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New Hope Counseling offers counseling services for an assortment of issues. We have counselors that specialize in all aspects of life including trauma, anxiety, life transitions, dissociation, and more. We strive to have accessible care for all individuals.

We Accept:

Aetna
United
Anthem BCBS
Cigna
Aetna Medicaid
Passport/Beacon
KY Medicaid
Medicare

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